Japanese Online Shopping: Rakuten Global Market

CONTRIBUTED BY ERIN SCHALK

rakuten purchasesII
rakuten purchasesII

As holiday season approaches, time, patience, and energy are all beginning to run short, while social commitments and gift lists increase with each passing day. For those of you who have already completed your holiday purchases, congratulations! Obviously you are very good at planning ahead, or you secretly harbor some sort of shopping addiction (I promise not to blow the whistle on you and confiscate your credit card)!

However, if you are a procrastinator like me, there is still much work to be done. In the States, we lived far from family, so I depended on online shopping for most holiday and birthday purchases, selecting the gift recipient’s address during checkout so the present would arrive on his or her doorstep. While this option is still available to us living in Okinawa and can minimize the time and stress caused by running from store to store, given our location, there are now significant drawbacks to online shopping from American retailers:

1) Orders shipped from the United States to your APO box or that of a friend may not arrive or be processed in time due to the holiday rush.
2) If you have friends who are native to the island, shipping directly to their local address from the U.S. may not be a possibility.
3) Many family and friends now expect hope for gifts unique to Japan and Okinawa from you. After all, they can order that new video game from Amazon on their own.

A solution to these potential problems is to shop online through a Japanese retailer that ships domestically and internationally to the address of your choice. Rakuten Global Market is touted as “Japan’s No. 1 Shopping” site and does ship worldwide. Rakuten’s website is available for browsing in multiple languages, including English.

Rakuten is set up as a giant marketplace, home to countless retailers, all with their own unique shops and merchandise. Items for sale on Rakuten are as varied as their sellers, and as with other major online shopping networks, shoppers can browse through numerous categories of items. For example, when shopping for my mother, I selected the Kitchen section. From there, Rakuten allowed me to further narrow my search: Lunch Bento, Japanese Tableware, Professional Utensils, and so forth.

If you are concerned about the currently unfavorable dollar to yen rate, Rakuten offers some perks to offset the difference. In the spirit of the holiday season, there has been an upsurge of merchants offering discounts and sales, and some items are eligible for free shipping and gift-wrapping. In addition, Rakuten has a point club system. Rakuten purchases earn point rewards translated into Yen, Yen that can be applied to purchases, thereby minimizing your total costs. Plus, major American credit cards are accepted payment methods.

If you purchase from Rakuten, you will receive e-mail confirmations from your merchant(s). These e-mails will be in Japanese. Some merchants advertise that information is available in English, however, Rakuten is a Japanese company so English is not the standard. Every time I receive a confirmation e-mail, I copy the text into Google translate. Online machine translators are by no means infallible, but they can give you a general idea of the e-mail’s message, such as when the item shipped and if the item is backordered or out of stock.

One of the biggest advantages of purchasing online from a Japanese retailer, especially for friends and family here on Okinawa, is the delivery speed. Since Japan is a relatively small country, your merchant’s base of operation and your home are not too distant in terms of kilometers. In my experience, items shipped from Rakuten using standard shipping took an average of 2-3 days to arrive at my front door, even arriving on a weekend day in some cases.

Creating an account on Rakuten is easy to do and very similar to what you may be used to if you frequently shop online. As with most major American retailers, signing up for an account is free and you only pay for what you purchase. Details on how to register and get started can be found here.

Shopping online from Rakuten is truly a situation where everyone wins. You have the ability to finish your gift list quickly and easily, you are supporting local merchants, and you are providing family and friends with beautiful, unique Japanese gifts that they cannot find in shops at home. So, how many mouse clicks does it take to purchase that hand-thrown ceramic sake set? Oh…about 5. Best of luck completing your holiday shopping!


5 POST COMMENT View Our Comment Policy

Send Us A Message Here

Your email address will not be published. Required fields are marked *

5 Comments
  • April 5, 2013

    Informative Seite, erlaube mir http://okinawahai.com/2011/12/japanese-online-shopping-rakuten-global-market.html mit dem Titel ‘Japanese Online Shopping: Rakuten Global Market | Okinawa Hai!’ in die Bookmarks bei Bitly anzulegen.

    Reply
  • December 19, 2011

    Hi LHern and Mkx! I do live off-base and have the items shipped to my physical address. If you live off-base, chances are that your housing agency paperwork has your address written out for you in Roman letters. If they haven’t, you can contact them to find out your home address. Or, another thing you can do is check your mailbox at your home that will have your physical address on it (such as small postcards which say you have paid your utlities).

    Here is a mock example of an Okinawan address:
    Joe Smith (name)
    1-2-3 (3 numbers, seperated by dashes)
    Misato, Okinawa City, Okinawa, 1234567 (your district, city, Okinawa, and a 7 digit zip code)

    You may receive postcards and/or mail which have your address. The zipcode is usually written horizontally at the top, your address is written vertically on the far right, your name is written vertically in the middle, and the sender’s name and address are written vertically, in smaller font, on the left.

    As far as APO boxes go, I wish I had a hard and fast rule for that. Merchants will ship to local addresses, so that is always your best bet (maybe a kind, off-base friend would be willing to help)? Any address that isn’t a local address, it seems to be that it is up to each individual merchant if they want to ship outside of Japan. When searching for items, there are areas at the top which allow you to narrow your search. Make sure to check the “in stock” button and select the radial button that says Shipping: All (forwarded and direct) since our APO addresses are technically U.S. addresses.

    On base, I have seen vehicles of the same delivery company that Rakuten uses, so it is definitely a possibility. I would check with the Kadena post office and see what their policy is. Also, I can try ordering from different merchants to my APO to see if any are accomodating.

    I hope that is helpful. Please let me know if I can help with anything else, and have a wonderful holiday season!

    Erin
    Reply
    • January 4, 2012

      I have a little bit more information regarding the questions posted above. One Rakuten shop I have found that ships most of their goods to America is: Kuramoto Gallery (or just Kuramoto for short). They seem to specialize in pottery: various shapes and sizes of vessels. The customer service department was very helpful and were able to communicate in both Japanese and English. The downside is, however, that shipping to the United States cost $4,700 yen for a fairly small item.

      So, if you can have your Rakuten purchases shipped to your off-base home in Okinawa, that will always be the most economical option. If you do not live off-base in Okinawa, I would suggest asking for help from a friend who does live off-base, then reimbursing him/her for your purchase.

      — Erin

      Erin
      Reply
  • December 18, 2011

    Hello, thanks for this great post! But I have the same questions as the previous viewer, LHERN. Also, I live on base, so I obviously only have a PSC Box. Do you know if we can get a local address to our post office on Kadena? I’ve been wanting to order from other somewhat local vendors too but only having the APO address for shipping doesn’t allow me to do it. Any info would be appreciated! Thanks! 🙂

    Mxk
    Reply
  • December 14, 2011

    Do you have items shipped to your physical address on Okinawa or your PSC Box? I’ve never attempted to ship directly to my home off base and am not familiar with the Japanese mail system, so I’m not sure if an attempt to ship here would be successful. Shipping to our PSC Box seems as though it would only lengthen the shipping time… Any information/tips would be awesome, as I’ve already found a few things I’d like to order!

    LHern
    Reply